Acceptance:

As a customer of AMX Computers Ltd (here in referred to as ‘AMX’), you agree to be bound by the AMX Computers Ltd Standard Terms and Conditions for Supply and Service.
AMX retains a customer signed copy of this document (which is subject to change without notice) and applies to all subsequent work, orders and purchases undertaken or ordered by you the customer. A current copy of this document is available upon request.

The following is deemed acceptance of these terms of trade as a binding  contract:

Prices:

Prices are subject to change without notice and all prices quoted are subject to source prices and availability at time of placement of order.

AMX’s normal business hours are 9:00 am to 5:00 Monday to Friday excluding statutory holidays. Customers will be expected to pay additional charges for any form of support including phone, remote support, callout Services etc.

Your Data:

Whilst every effort is made to protect and recover your computer’s data, occasionally the unforeseen does happen and data is lost.

AMX assumes no responsibility for lost or damaged data. The customer herby indemnifies AMX from any claim, liability or recourse related to the loss of their or any associated person’s data.

We recommend that you have a backup system that enables you to keep a safe copy of your data at all times.

Malicious software infection (malware):

AMX will take every reasonable step in an effort to keep customer systems free and safe from any form of Malware. The customer takes all responsibility and will not hold AMX responsible for infection of any kind. Infections will be resolved at the customer’s expense.

Customer Property:

AMX takes every reasonable step to take care of any customer property. In the very unlikely event damage or loss from any cause, AMX undertakes to replace any damaged computer system hardware only. Any items replaced will be the equivalent or better but not necessarily the same brand as replacement. Quality second hand parts may also be used in this case.

In case of events occuring outside the control of AMX, we do not accept any responsibility whatsoever for damage or component failure whilst in our care.

Confidentiality:

Other than data recovery, backup and restore operations, AMX Computers Ltd will not discuss, share or copy any data, files or software found on your system/s and all backups or copies will be destroyed or deleted after a term of about 2 months or once you are happy all data required has been restored.

Warranty:

All new products and parts are covered by a limited 1 year return to base warranty unless covered under a separate warranty agreement. Depending on the product, the warranty for most products comes from a supplier or vendor of AMX Computers Ltd and the customer may be directed back to that vendor.

All Second hand products and parts are covered by a limited 1 month return to base warranty unless covered under a separate warranty agreement.

In the event of part or product failure, unless specified separately, any labour, data and effected software and setup time is not covered by any hardware warrantee.

In the case of Database or Website creation, there is a 3 month limit on bug correction under warrantee. AMX will not be responsible for any loss uncured as a result of erroneous or incorrect data, information from any software, system or website either developed in house or supplied from a third party.

Unless agreed in writing any AMX Support in the form of callout, phone support, remote support etc, all support will be chargeable at standard AMX Rates.

Payment:

Unless prior arrangements are made, payment is required on completion of the job. Any payments or outstanding debts may incur dept recovery costs including 3rd party debt recovery agents. In some circumstances, AMX may also request part or full payment prior to accepting any job

ONLY Customers with pre arranged credit will pay by cheque, cash, bank deposit or bank transfer on or before the 20th of the month following invoice.

Disputes or reasons for nonpayment will be communicated to AMX in writing within 1 month.

In some cases where AMX is to be exposed to financial or time risk, a deposit may be requested.

Scope of Work:

AMX will work within the scope of the job as arranged and charge for that work. If we find anything else outside that scope, we will stop work and advise you and seek further instruction.

AMX shall be known as the primary supplier and may from time to time, at our, discretion may employ 3rd party contractors. If AMX requires additional, outside expertise to remedy a problem, the customer agrees to reimburse AMX for such services. The possibility of such additional costs will be communicated to a customer.

The customer agrees to reimburse MAX for delivery costs of any customer property either by AMX or by a 3rd party. This may include handling, packing and freight/labour charges.

Customer Responsibilities:

The customer is responsible to provide clear and where ever possible written instructions and expectations of the outcome of work to be performed. If you require an estimate, please ask for one as they are not provided automatically.

Callout Cancellations:

When a callout is cancelled, 2 hours notice is required. A lesser time frame may incur a callout charge.

AMX Guarantees:

We also guarantee to provide solutions to computer problems. The customer must allow reasonable time frames, access and budget to allow AMX to deliver this guarantee. The customer must make available all media, license and activation information and passwords and network/server access.

Due to the highly technical and interdependent nature of drivers, software systems and operating systems and the vast array of integrating systems in a computer, other issues may arise or be uncovered either at the time of repair or after the system has left the care of AMX. The customer assumes responsibility for these issues. In some cases we will cover such issues but we do reserve the right to charge for additional work pro-rata.

System Recovery:

If your computer’s operating system is to be recovered, your hard drive will be COMPLETLEY cleared. This means all software, programs, files, settings and data will be permanently deleted.

As a policy, we take an image (Complete backup) of the hard drive. The data recovered is limited to each user account’s ‘MY Documents’, ‘Email data’, ‘Favorites’ and ‘Desktop contents’. If we miss anything, we retain the backup for a month or 2 or until we need the storage.

Your programs are not backed up. These will need to be re-installed.
                                               
After a system is recovered, it is important that it is made secure from Virus’s, Trojans, ad ware and spy ware immediately. Unless specified, Kaspersky Internet Security is installed, all operation system updates and patches are installed.

Other software will be installed as instructed by the customer. The customer accepts all responsibility for any software licensing requirements and issues.

AMX Disclaimer:

Any claims for unsatisfactory workmanship, products or systems must me made within 7 days of the invoice date.

AMX shall not be held in any way responsible for any advice, comment or assertion made by AMX, it’s agents, other persons, text or media.

These terms and conditions are applicable to both consumer and businesses. Where good and services are supplied for business use, the consumer act 1993 shall not be applicable.

AMX will in no way be held responsible for any consequential loss as a result of advice, work, goods &products supplied to any customer.